Resin Master customer feedback - 2020            

2019 feedback results scored Resin Master 99 out of 100 for customer satisfaction.

 

We received feedback from 57 customers in 2019. Each customer was asked to provide a score out of 40. Our feedback score was 2,264 out of a total possible 2,280 which was 99.3%. This was up slightly on the score for 2018 which was 99.1%.

We request feedback from all our cutomers to help us with our aim to provide 100% satisfaction on every project.

"Excellent job, friendly and courteous team - well pleased."

Thank you for choosing Resin Master

40 out of 40

Mr & Mrs Baskett

Leiston

17th March 2020

"Very good from start to finish."

Enjoy your new patio - thank you

40 out of 40

Mrs Sims

Reydon

12th March 2020

"Our old patio was very uneven - once the new patio was laid it was very smooth, clean, cut into the pool surround and as a slope."

It was nice to work on a swimming pool surround - thank you

40 out of 40

Mr and Mrs Andrews

Felixstowe

11th March 2020

"Very polite, tidy, excellent job."

Great to hear that you are pleased with the work - thank you

40 out of 40

Mr Gorrod

Lowestoft

12th March 2020

"Very good service, thank you."

Thank you for choosing Resin Master

40 out of 40

Mr and Mrs Fulford

Felixstowe

7th March 2020

"The process from start to finish was very good and the realistic time frame was kept to with frequent updates. The lads who completed the works were excellent and had a pride in their work which was finished to a high standard."

Fabulous feedback thank you

40 out of 40

Mr and Mrs Shiells

Felixstowe

5th March 2020

"All Satisfactory "

Thank you for choosing Resin Master

40 out of 40

Mrs Tyler

Halesworth

4th March 2020

"Excellent service from start to finish, very friendly and approachable staff. We would highly recommend Resin Master 5 Stars ***** "

 

Delighted to hear that you are so happy with your driveway

40 out of 40

Mr & Mrs Easton

Ipswich

3rd March 2020

"Highly professional by all members of the team that took part in the preparation and execution of the works" 

 

Thank you for your feedback  and choosing Resin Master for your resin Driveway

40 out of 40

Mr & Mrs Stock

Gorleston

17th February 2020

"Brilliant job well done - worked quickly and very neatly" 

 

Delighted to hear that you are so pleased with the work

40 out of 40

Mr & Mrs Taylor

Ipswich

11th February 2020

"Very pleased with the installation and great resin team" 

 

Our installation teams are extremely good and we are very proud of them  

40 out of 40

Mr Goodwin

Shotley

6th February 2020

"Excellent work from Stuart to finish Resin Master Team. Polite, friendly and professional" 

Great to hear thank you, enjoy your new resin driveway  

40 out of 40

Mr Merrill

Lowestoft

6th February 2020

"Excellent. Stuart, Jay and Rob were very polite and tidy. The drive looks amazing - Thank you" 

Fabulous feedback, thank you  

40 out of 40

Mr & Mrs Pickering

Lowestoft

6th February 2020

"Re-surfacing front path, side path and patio - No complaints at all" 

Your new paths and patio areas looked wonderful, thanks for chosing Resin Master.  

40 out of 40

Mr Ravenscroft

Felixstowe

5th February 2020

"Resin looks good, but very disappointed in how filthy my car was after use of an angle grinder 4 feet away. As my car was silver the concrete dust did not show until it rained the following afternoon. I also had to clean two wheelie bins that could easily have been moved" 

Thank You for bringing this to our attention. We are terribly sorry for the inconvenience caused by this lapse in the exceptional standards normally demonstrated by our installation teams. Whilst I have no doubt that they would have cleaned the site correctly if they had observed a mess they do have the experience to have prevented it.

24 out of 40

Mr Baker

Beccles

14th February 2020

"Satifactory" 

Thank You for chosing Resin Master.  

36 out of 40

Mrs Webster

Wingfield

8th February 2020

"After a long delay due to the weather the job was done exponentially. The preparation was done well and the surface laid as agreed" 

Thank You for your feedback.  

39 out of 40

Mr Bradshaw

Coltishall

29th January 2020

"Very pleased with the job and very nice men" 

Thanks for chosing Resin Master for your Resin Drive. 

40 out of 40

Mr Griffiths

Stowmarket

23rd January 2020

"We are well satisfied at a job well done. Everyone was courteous, professional, helpful, we could not have had better people to do a job for us" 

Praise indeed, thank you. 

40 out of 40

Mr & Mrs Harwood

Spowston

28th January 2020

"Very pleased with the work, and very nice men" 

Thank you for choosing Resin Master, delighted that you were so happy with the team and the work that they did.

40 out of 40

Mr Griffiths

Stowmarket

23rd January 2020

Main show area at Base Park, Rendlesham, non-staffed show area at Stonham Barns

Main Showroom:

Resin Master Ltd,

Base Park,

Rendlesham,

Suffolk, England. IP12 2TW

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East Anglia Covered:
Woodbridge              01394 460665
Bury St Edmunds     01284 592400
Norwich                    01603 338480
Lowestoft                  01502 359420
Colchester                01206 583498

Resin Master Ltd is an Appointed Representative of Boleyn Events Ltd t/a Funding Falcon which is Authorised and Regulated by the Financial Conduct Authority.

Firm Resin Master Ltd (FRN: 911989) has been added as an Appointed Representative under Boleyn Events Limited (FRN:743100).

 

Effective date: 06/08/2019

Created by  Attain Solutions Ltd

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